helphouse.io

Odense, Denmark | 500 Projekte | 6 Zertifizierungen
helphouse.io is the largest Zendesk Master Partner in Europe and we help some of the biggest brands optimize their customer service workflows by implementing best practice- and custom solutions in Zendesk, that can be seen on the bottom line. As both Master Implementer and Master Solution Provider we can help you with everything within Zendesk from licenses over implementations and custom apps to optimization. Besides that, we’re making popular apps and integrations for Zendesk Marketplace and have made integrations to Instagram, Shopify, HubSpot, and Google Drive to mention a few. We have already helped companies in Europe (EMEA), Denmark, Germany, Norway, Sweden, US, Africa, etc. and we want to add even more countries and regions to the list!

We help you improve your customer service

Customers today demand good customer service. In fact, many predict that customer experience will be the key brand differentiator by 2020. At helphouse.io we help companies achieve a customer service so good, that customers keep coming back for more. And the best part is, that our solutions also optimizes your workflow and processes, so it can be seen on the bottom line (in a positive way).

Our services

We offer a range of services that are centralized around Zendesk. We use best practice techniques based on experience from our work with 80+ of the biggest brands. We're also makeing integrations for Zendesk Marketplace. Have a look at our services down below.

Zendesk Licenses

As a Zendesk Master Solution Provider, we’re officially resellers of the Zendesk Suite products. Get our guidance on which Zendesk products suits you best and buy the licenses from us.

Zendesk Implementation

Maybe you just started using Zendesk or maybe you’re still in the consideration phase. With our guidance, we can make sure that you’re off to the best possible start. Under the implementation process we can help you with:

  • Implementing Zendesk
  • Migration from another help desk system or Outlook and similar
  • Setting up the essentials
  • Basic training and workshop on how to use Zendesk

Zendesk Optimization

We have great experience in optimizing the way businesses are using Zendesk. We’re especially good at being creative and using the big potential that Zendesk has. If you already have Zendesk we can help you with:

  • Analysis of your current Zendesk setup
  • Design and implement customized solutions
  • Design and implement help center
  • Make custom integrations with 3rd party applications
  • Zendesk Intermediate and Advanced Training
  • Service Level Agreement
  • First- and second level support

Zendesk Apps

We’ve already made several apps for Zendesk Marketplace and have a lot in our pipeline. Common for all of our apps is that it improves the workflow, as well as centralize the customer service, so your agents never have to leave a ticket in Zendesk, in order to solve a customers inquiry.

Our Zendesk Apps:

Worldwide customer service

We have experience working in the following countries and regions:

  • Europe & EMEA
  • Denmark
  • Germany
  • Norway
  • Sweden
  • US
  • Africa

We’re used to working across borders and time-zones and we’re very interested in adding new countries to this list.

We’ve already helped some of the biggest brands and can for sure help you too. Give our website helphouse.io a visit and let’s get in touch.

Akkreditierungen

Badge: Premier Implementation PartnerBadge: Premier Solution Partner
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Angebotene Services
Implementation
Data Migration
Development Services
Training
Design/Guide Theming
Reseller
System Integrator
CX Consultant
Public Sector Contractor
Zendesk Sell Certified
Regionen
Western Europe
North America
Eastern Europe
India/Southern Asia
Eastern Asia
Middle East & Central Asia
Africa
Global
Partnerkategorien
App Developer
Implementation Partner
Solution Provider
Business Service Provider
Referral Partner
Theme developer
1 Bewertung
Anonym
over 1 year ago

We installed the helphouse.io app to connect our HubSpot with Zendesk Support. Unfortunately it wasn't working (keep saying loading), we reached out several times and we waited days and weeks for a reponse. We got responses finally but they could not fix our problem. They keep charging us even though they knew it's not working on our account. Give yourself a favor and do not rely on this product/support. As a SaaS business it was hard writing this review, but the experience could not have been worse.

Developer Photo
Response from developer
over 1 year ago

Good day User, We would like to offer our sincerest apologies for the negative experience and any inconvenience it has caused. We fully acknowledge the fault being on our side and we understand the frustration caused leading to this response. Unfortunately, due to an overload of requests and a shortage of resources on our team, it has been difficult to keep up during this time. Please know that we are still invested in resolving your query and we have allocated resources to get to a resolution as soon as possible. Warm Regards, Helphouse

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