New year, new January integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

KiteSuite (Support)

KiteSuite is a robust and user-friendly productivity platform that empowers teams to organize their work efficiently and accomplish their goals with ease. Effortlessly link multiple KiteSuite items to a Zendesk ticket, providing instant access to item statuses and IDs for quick and efficient tracking. Seamlessly transform your ticket details into KiteSuite items. Assign team members and set due dates—all without leaving Zendesk. Receive automatic updates whenever a ticket is connected to an item, ensuring real-time synchronization and seamless coordination across platforms.

Snooze (Support)

Snooze lets you snooze your tickets for a custom time duration and allows the app to handle the reminders. Choose a personalized time duration for snoozing tickets, tailored to your specific needs. Whether it’s a short break or an extended research period, Snooze APP has you covered. Receive email reminders when your snooze duration is up, ensuring you never miss a beat and can return to handling your tickets promptly.

UTM Coach Autotagger (Support)

UTM Coach Autotagger helps you make sure each link in each email you send is properly tagged and enables you to add user level tracking for CDP’s, analytics and other systems. With UTM Coach Autotagger you’ll never have to worry again about whether the traffic coming from your support emails is properly tagged and thus attributed.

TransPerfect Translation (Support)

TransPerfect Translation helps you easily translate ticket conversations in an instant directly from your Zendesk Support workspace. Supporting over 40 languages, TransPerfect employs proprietary neural Machine Translation (MT) technology to deliver accurate and efficient results. It is tailored to meet your unique business needs through customizable features such as glossaries, translation memories, and bespoke engine training.

Additional apps added in January:

Wrangle (Support) makes creating a Zendesk ticket as easy as sending a message in Slack. Ticket updates and replies are synced bi-directionally between Slack and Zendesk. Turn any message into a ticket automatically or by emoji, enhance transparency by showing users the status of their ticket, and escalate internally without leaving Slack.

Rephraser AI (Support) enhances communication with AI-driven rephrasing. Enhance your customer support with Rephraser AI, the intelligent tool that Rephrasers your messages while preserving embedded visuals. Ensure every response is professional, polite, and perfectly suited to your brand’s identity and automatically refine grammar and style to deliver clear and error-free messages.

Engage Key (Support) is a productivity-boosting app developed to empower support teams by recognizing and rewarding exceptional performance. Recognize top-performing agents with features like ‘Daily Achievers,’ where you can spotlight team members who resolve the most tickets in a day. Monitor detailed agent performance through the comprehensive ‘Agent Statistics’ section.

AI Classifier & Triage Agent (Support) streamlines how you classify tickets, freeing your support team to focus on what matters most—resolving customer issues faster and more effectively. Route tickets to the right expert instantly, identify critical issues before they escalate, manage growing ticket volumes without increasing headcount, reliably classify every ticket with accurate AI-driven classification, and more with the AI Triage Agent.

Ticket times (Support) helps you control and optimize agent productivity with a comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.

Hamsa Transcribe (Support) seamlessly integrates with Zendesk, offering accurate and reliable call transcription services tailored to Arabic dialects. Its solution provides high-quality transcriptions and advanced sentiment analysis, enabling you to capture every detail and understand the emotions behind your customer interactions.

InternalSmartNotes (Support) allows support agents to add and manage internal notes directly within the Zendesk ticket interface. The app can facilitate seamless case handovers with structured forms capturing problem descriptions, investigation summaries, and severity levels or even provide customizable checklists for different failover types, ensuring all necessary readiness tasks are completed and documented.

AI Summary Generator (Support) easily creates AI powered summaries whenever needed, either on-demand, triggered by a tag, or automatically when a ticket is solved. The summary can update the ticket’s subject line, or populate a custom text field for flexible and easy ticket analysis.

Ticket Flow Lite (Support) revolutionizes ticket management by giving administrators the power to customize dropdown field options based on ticket context. Agents see only the most relevant information, tailored to the ticket’s form and classification, ensuring clarity and efficiency.

Process CSV (Support) lets you handle CSV data directly from ticket attachments, updating both Zendesk and connected systems like CRMs. And not just from customers and clients – even legacy systems without an API can simply send CSV files to Zendesk, where the data is immediately usable, eliminating manual work and enabling further automation.
LaPlante Self Service Portal (Support) lets you manage your Zendesk subscription easily as a LaPlante customer. Easily view all your Zendesk billing information—no digging required. Request user additions, account upgrades, or downgrades—all self-service. Reach out to the LaPlante support team via chat and get faster response times.

New themes added in January:

Palmer is a custom Zendesk theme that includes additional features like side navigation, prev/next buttons, and categories with icons on the homepage.

Castor is a versatile, responsive, RTL-ready, and easily customizable digital creative & portfolio Zendesk theme. It is designed with incredible attention to detail, flexibility, and performance.

Dharma 128 is a highly adaptable Zendesk theme crafted for effortless customization and branding. Designed to cater to various niches, it includes a wide range of built-in settings, with a homepage offering flexible sections that can be easily enabled or disabled to suit your specific needs.