Effective as of November 1, 2018, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Privacy Policy (“Policy”). For a prior version of our Privacy Policy, click here.

1. Einführung

This Policy details our commitment to protecting the privacy of individuals who visit our Websites (defined below) (“Website Visitors”), who register to use the products and services which we market for subscription (available at www.zendesk.com (the “Service(s)”, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates (“Attendees”)). For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Privacy Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.

2. Geltungsbereich dieser Richtlinie

Wann diese Richtlinie gilt:

Zusätzlich zu den Websites, die mit dieser Richtlinie in Verbindung stehen, gilt diese Richtlinie auch für Folgendes:

• Den Zendesk Marketplace, der ein Online-Marktplatz für On-Demand-Webanwendungen zur Nutzung in Verbindung mit einigen Diensten ist. Die Zendesk-Gruppe und Drittanbieter können Anwendungen in den Zendesk Marketplace einstellen. Wenn Anwendungen, die von der Zendesk-Gruppe eingestellt werden und mit dieser Richtlinie verlinkt sind, gilt diese Richtlinie. Bei Anwendungen, die von Drittanbietern eingestellt werden, gilt die Datenschutzrichtlinie des jeweiligen Drittanbieters.
• Das Zendesk Developer Portal, mit dem Abonnenten Webanwendungen und andere Integrationen mithilfe unserer Services erstellen können. Im Sinne dieser Richtlinie bezieht sich der Begriff „Abonnent“ auf eine Person oder einen Rechtsträger, der einer Servicevereinbarung zur Nutzung unserer Services zugestimmt hat.

Wenn diese Richtlinie nicht anwendbar ist – Websites von Drittanbietern:

Unsere Websites können Links zu anderen Websites enthalten. Die Datenschutzpraktiken und der Inhalt solcher anderer Websites werden durch die Datenschutzerklärungen dieser anderen Websites geregelt. Wir empfehlen Ihnen, die Datenschutzerklärungen anderer Websites zu lesen, damit Sie deren Datenschutzpraktiken kennen.

Wenn diese Richtlinie nicht anwendbar ist – Servicedaten:

With the exception of Account Information (as defined below) and other information we collect in connection with your registration or authentication into our Services, this Policy does not apply to our security and privacy practices in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services“). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. These security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Services by You (“Service Data”), are detailed in and governed by our Master Subscription Agreement, available here, or such other applicable agreement between you and any member of the Zendesk Group relating to Your access to and Your use of such Services (collectively referred to as the “Service Agreement”).

Die Abonnenten unserer Dienste sind allein verantwortlich für die Festlegung von Richtlinien für und die Einhaltung aller geltenden Gesetze und Vorschriften sowie aller Datenschutzrichtlinien, Vereinbarungen oder anderen Verpflichtungen im Zusammenhang mit der Erfassung personenbezogener Daten im Zusammenhang mit der Nutzung unserer Dienste von Einzelpersonen (auch “Datensubjekte” genannt), mit denen unsere Abonnenten interagieren. Wenn Sie eine Person sind, die mit einem Abonnenten, der unsere Dienste nutzt, interagieren, werden Sie für Hilfestellungen bei jeglichen Ersuchen oder Fragen im Hinblick auf personenbezogene Informationen zu der Kontaktstelle unseres Abonnenten weitergeleitet.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer of one of our Subscribers) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

3. Von Ihnen bereitgestellte Informationen

Konto- und Registrierungsinformationen:

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account.

Wenn Sie sich für ein kostenloses Testkonto registrieren, müssen Sie keine Kreditkarteninformationen einzugeben, es sei denn, Sie entscheiden sich anschließend für ein kostenpflichtiges Abonnement unserer Dienste. Die Abwicklung von Kreditkartentransaktionen erfolgt über einen Drittanbieter. Dieser Drittanbieter ist nicht berechtigt, Ihre Rechnungsinformationen über den zur Verarbeitung Ihrer Kreditkarteninformationen in unserem Auftrag erforderlichen Rahmen hinaus zu speichern, aufzubewahren oder zu nutzen.

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

Andere Informationen:

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us.

Teilnehmerinformationen:

Wir können persönliche Daten wie Ihren Namen, Ihre Adresse, Telefonnummer und E-Mail-Adresse abfragen und erfassen, wenn Sie sich für eine gesponserte Veranstaltung anmelden oder an einer Veranstaltung der Zendesk-Gruppe teilnehmen.

Mobile Anwendung:

Wenn Sie unsere Dienste herunterladen und nutzen, sammeln wir automatisch Informationen über die Art der von Ihnen verwendeten Geräte und ihrer Betriebssysteme.

4. Informationen, die wir auf unseren Webseiten von Ihnen erfassen

Cookies und andere Tracking-Technologien:

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on the Websites, please read and review our Cookie Policy found here.

We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may also use technologies such as cookies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union you may opt into the use of cookies, by clicking here). Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.

Zählpixel, Tags und Skripte werden möglicherweise auf unseren Websites, in E-Mails oder in anderer elektronischer Kommunikation, die wir Ihnen senden, verwendet. Diese helfen uns dabei, Cookies zu setzen, Besuche auf unseren Websites zu zählen, die Nutzung und Wirksamkeit von Kampagnen zu verstehen und zu ermitteln, ob eine E-Mail geöffnet und darauf reagiert wurde. Basierend auf der Verwendung dieser Technologien durch unsere Dienstanbieter erhalten wir möglicherweise Berichte auf individueller sowie auf zusammengefasster Grundlage.

We use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your Web browsing activity use LSOs such as HTML5 and Flash to collect and store information. For further information on how to manage Flash LSOs please click here.

Logs:

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy should be changed to As is true with most websites and services delivered over the Internet, We gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, We connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, We would treat the combined information in accordance with this Policy.

Analyse:

We collect analytics information when you use the Websites to help us improve them, including through the use of cookies. We may also share non-identifiable data about your actions on our Websites with third-party service providers of analytics services. We also use mobile analytics software to allow us to better understand the functionality of our mobile versions of our Services on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

5. Von anderen Quellen erfasste Informationen:

Social-Media-Widgets:

Die Websites stellen Features für soziale Netzwerke wie den Facebook-„Like“-Button und Widgets wie den „Teilen“-Button oder interaktive Mini-Programme, die man auf unserer Webseiten nutzen kann, zur Verfügung. Diese Features speichern möglicherweise Ihre IP-Adresse, sowie die Seiten, die Sie auf unseren Websites besuchen und setzen gegebenenfalls ein Cookie, um ein ordnungsgemäßes Funktionieren des Features zu gewährleisten. Features für soziale Netzwerke und Widgets werden entweder von einem Drittanbieter oder direkt von den Websites gehostet. Ihre Interaktionen mit diesen Features werden von der Datenschutzerklärung des Unternehmens, das die Features zur Verfügung stellt, geregelt.

Informationen von Drittanbieterdiensten:

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you can log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

6. Wie wir mit den erfassten Informationen umgehen:

Allgemeine Zwecke:

We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by contacting us at privacy@zendesk.com or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

Rechtsgrundlage für die Verarbeitung (nur für Besucher des EWR):

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

7. Weitergabe von erfassten Informationen:

Drittdienstanbieter:

Wir geben Informationen, das gilt auch für personenbezogene Daten an unsere Drittanbieter weiter, deren Dienste wir für das Hosting und die Instandhaltung unserer Websites, die Entwicklung von Applikationen, Back-ups, Datensicherung, Zahlungsabwicklung, Analysen und andere Dienste in Anspruch nehmen. Diese Drittanbieter haben möglicherweise Zugriff auf Ihre personenbezogenen Daten oder verarbeiten diese mit dem Ziel, diese Dienste anbieten zu können. Wir autorisieren unsere Drittanbieter nicht, personenbezogene Daten, die wir an sie weitergeben, für deren Marketingzwecke oder jegliche andere Zwecke als diejenigen, die mit der Erfüllung der Dienste in Verbindung stehen, zu verwenden.

Einhaltung von Gesetzen und Anfragen von Strafverfolgungsbehörden; Schutz unserer Rechte:

In bestimmten Situationen müssen wir möglicherweise personenbezogene Daten als Antwort auf rechtmäßige Bitten von Behörden offen legen, dies gilt besonders zur Erfüllung von Anforderungen der nationalen Sicherheit oder der Strafverfolgung. Wir geben personenbezogene Daten als Reaktion auf Vorladungen, gerichtliche Verfügungen oder rechtliche Verfahren weiter oder um unsere Rechtsansprüche auszuüben sowie zur Verteidigung gegen rechtliche Klagen. Wir geben solche Informationen ebenfalls weiter, wenn wir davon ausgehen, dass dies notwendig ist, um im Fall von illegalen Tätigkeiten, Betrugsverdacht, Situationen, die eine Bedrohung für die physische Sicherheit einer Person oder eine Verletzung unseres Dienstleistungsvereinbarung darstellen, zu ermitteln oder diesen vorbeugen zu können oder wenn es das Gesetz sonst wie erfordert.

Referenzen:

From time to time, we may post testimonials on the Websites that may contain personal information. We obtain Your consent to post Your name along with Your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.

Weiterempfehlungen:

If you choose to use our referral service to tell a friend about our products and services, we will ask you for your friend’s name and email address. You must only provide your friend’s name and email address if you have a reasonable belief they will not object to us contacting them. If you do, We will automatically send your friend an email inviting him or her to visit the Websites and will store this information for the purpose of sending this initial email, tracking the success of our referral program and other marketing activities. Your referral may contact us at privacy@zendesk.com to request that we remove his/her information from our database.

Gemeinschaftsforen:

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas“). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Teilen von Informationen innerhalb der Zendesk-Gruppe:

We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.

Mit Ihrem Einverständnis:

Des Weiteren können wir mit Ihrer Einwilligung personenbezogene Daten an Drittanbieter weitergeben.

8. International Transfer of Personal Information

We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.

We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.

In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:

(a) das Empfängerland hat eine Angemessenheitsentscheidung der Europäischen Kommission erhalten;

(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;

(c) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Where a the recipient is located in the United States., it may be a certified member of the EU-US Privacy Shield scheme; or

(d) Zendesk has Binding Corporate Rules in place which guarantee an adequate level of data protection wherever your data is physically kept.

You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at clause 15 below.

Verbindliche Unternehmensregeln:

We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.

Rahmenbedingungen des Datenschutzschilds:

Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Die Bundeshandelskommission besitzt die Untersuchungs- und Vollstreckungsbefugnis hinsichtlich unserer Befolgung des Datenschutzschilds.

Wenn wir Ihre personenbezogenen Daten unter dem Datenschutzschild erhalten und sie anschließend zur Verarbeitung an einen externen Dienstleistungsanbieter übertragen, tragen wir die Verantwortung dafür, wenn dieser Ihre Daten auf eine mit den Grundsätzen des Datenschutzschilds nicht vereinbare Art und Weise verarbeitet, es sei denn, wir führen den Nachweis, dass wir für das Ereignis, das den Schaden ausgelöst hat, nicht verantwortlich sind.

9. Other important privacy information

Hinweis für Endbenutzer

Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and request should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.

Die Abonnenten von Zendesk sind in der Lage:

• Ihren Zugang zu den Diensten einzuschränken, auszusetzen oder zu beenden;

• access and describe your personal information that you provided to them;

• access and export your personal information processed by them; and

• amend your personal information, including your end-user profile.

Vorratsdatenspeicherung

Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

10. How to exercise your data protection rights

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

Korrektur, Aktualisierung und Entfernung Ihrer Daten:

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

Zugriff auf sowie Aktualisieren oder Löschung Ihrer Informationen:

Our Services and related documentation on our EU Data Protection site give agent and end-users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Deaktivieren Ihres Benutzerprofils:

If you no longer wish to use our Services, Zendesk’s Subscriber may be able to deactivate your end-user account. First, please contact Zendesk’s Subscriber with your request. If you are a Zendesk Subscriber and are unable to deactivate an end-user account through your administrator settings, please email support@zendesk.com. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, visit our EU Data Protection site.

Bitten Sie uns, die Verwendung Ihrer Daten einzustellen:

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or we do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an end-user of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).

Abmeldung von den Kommunikationen:

Wir bieten Personen, die persönliche Kontaktinformationen angeben, die Möglichkeit zu entscheiden, wie wir die angegebenen Informationen verwenden. Sie können den Erhalt von Marketing-Mitteilungen und nicht transaktionsbezogenen Mitteilungen verwalten, indem Sie auf den Abmeldelink unten in unseren Marketing-Mitteilungen klicken, oder indem Sie eine Anforderung an privacy@zendesk.com schicken. Sie können den Erhalt von Werbeinformationen von uns ablehnen, indem Sie diesen Abmeldelink in jeder E-Mail verwenden. Auch nachdem Sie sich vom Erhalt von Werbemitteilungen von uns abgemeldet haben, werden Sie, wenn Sie ein Agent sind, weiterhin Transaktionsmeldungen von uns zu unseren Diensten erhalten. Sie können einige Benachrichtigungen in Ihren Kontoeinstellungen deaktivieren.

Sonstige Datenschutzrechte:

If you wish to exercise any other data protection rights that are available to you under your local data protection laws (such as the right to data portability or to data restriction) then please send your request to privacy@zendesk.com and we will action your request in accordance with applicable data protection laws.

Sie haben das Recht, sich an Ihre örtliche Datenschutzbehörde zu wenden, wenn Sie mit unseren Datenschutzpraktiken nicht einverstanden sind. Die Kontaktdaten der Datenschutzbehörden im Europäischen Wirtschaftsraum finden Sie hier.

11. Personenbezogene Informationen von Kindern

Wir erfassen bewusst keinerlei Informationen von Kindern, die jünger als 13 Jahre sind. Wenn Sie jünger als 13 Jahren sind, bitten wir Sie keine personenbezogenen Daten über unsere Websites oder Dienste anzugeben. Wir fordern Eltern und Erziehungsberechtigte dazu auf, die Internetnutzung ihrer Kinder zu überwachen und dabei helfen, diese Richtlinie durchzusetzen, indem sie ihre Kinder anweisen, niemals ohne elterliche Genehmigung personenbezogene Daten über unsere Websites oder unsere Dienste anzugeben. Wenn Sie Grund zur Annahme haben, dass ein Kind unter 13 Jahren uns über unsere Websites oder Dienste personenbezogene Daten bereitgestellt hat, wenden Sie sich bitte an privacy@zendesk.com und wir werden wirtschaftlich vertretbare Anstrengungen unternehmen, um diese Informationen zu löschen.

12. Geschäftsvorgänge

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

13. Ergänzende Bedingungen für bestimmte Regionen

Japan:

Wenn Sie Nutzer unserer Dienste sind, erklären Sie sich damit einverstanden, Ihre Kunden, die unsere Dienste nutzen, darüber in Kenntnis zu setzen, wie die Zendesk-Gruppe die personenbezogenen Daten Ihrer Kunden wie in dieser Richtlinie aufgeführt verwenden kann und die vorherige Zustimmung Ihrer Kunden zur Offenlegung ihrer personenbezogenen Daten an uns einzuholen.

Brasilien:

Personenbezogene Daten, die von der Zendesk-Gruppe gemäß dieser Richtlinie gesammelt, gespeichert, verwendet und / oder verarbeitet werden, werden gemäß brasilianischem Gesetz Nr. 12,965/2014 erfasst, gespeichert, verwendet und / oder verarbeitet. Personen, die auf unsere Website zugreifen oder unsere Dienste nutzen, erklären sich ausdrücklich mit der durch uns vorgenommenen Erfassung, Nutzung, Speicherung und Verarbeitung Ihrer personenbezogenen Daten, wie in dieser Richtlinie beschrieben, einverstanden.

Australien:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.

Wenn Sie mit unserer Abwicklung Ihrer Beschwerde unzufrieden oder mit der von uns vorgeschlagenen Lösung nicht einverstanden sind, können Sie beim Office of the Australian Information Commissioner („OAIC“) eine Beschwerde einreichen, indem Sie das OAIC auf einem der auf der Webseite http://www.oaic.gov.au aufgeführten Wege kontaktieren. Alternativ können Sie uns dazu auffordern, die Einzelheiten Ihrer Beschwerde direkt an das OAIC weiterzuleiten.

Neuseeland:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.

Singapur:

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.

Kanada:

Personenbezogene Daten (wie sie als Begriff im Personal Information Protection and Electronic Documents Acts of Canada (“PIPEDA”) definiert werden) werden im Rahmen der durch PIPEDA definierten Verpflichtungen der Zendesk Gruppe erfasst, gespeichert, genutzt und/oder verarbeitet.

14. Änderungen dieser Richtlinie

Diese Richtlinie kann von Zeit zu Zeit aktualisiert werden, um den sich ändernden gesetzlichen, regulatorischen oder betrieblichen Anforderungen Rechnung zu tragen. Wir raten Ihnen, die Seite in regelmäßigen Abständen zu lesen, um die neuesten Informationen über unsere Datenschutzpraktiken zu erfahren.

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. If we are required by law to do so, we will seek your consent prior to those material changes becoming effective.

Wenn Sie keine Änderungen an dieser Richtlinie akzeptieren, stellen Sie bitte die Nutzung der Websites und der Services ein.

15. Kontaktaufnahme

Sollten Sie Fragen zu dieser Richtlinie oder zu Datenschutzpraktiken der Zendesk Gruppe haben, kontaktieren Sie uns bitte per E-Mail unter privacy@zendesk.com, oder unter:

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Hasani Caraway, Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com

Zendesk’s European Representative:
Zendesk International Ltd
Attn: Rachel Tobin, Senior Corporate Counsel
1 Grand Parade Dublin 6 D06 R9X8 Ireland
privacy@zendesk.com

16. Englischsprachige Version ist ausschlaggebend

Übersetzungen dieser Richtlinie aus dem Englischen werden lediglich als Hilfestellung zur Verfügung gestellt. Sollte eine Doppeldeutigkeit oder ein Konflikt zwischen Übersetzungen auftreten, ist die englischsprachige Version maßgeblich und ausschlaggebend.