Live chat

Deliver smarter chat support with Zendesk AI.

Zendesk AI is built on billions of real customer service interactions, so it understands CX from day one—no manual training or technical resources required.

Intelligent routing ensures tickets always get to the right agent, while AI can offer guidance on how to approach interactions.

Agents can leverage pre-written responses or automatically expand, summarize, and shift the tone of their messages, accelerating resolution times. They can also easily search their knowledge base for information with generative search.

Powered by cutting-edge AI technologies, Zendesk AI agents are equipped to resolve a majority of customer requests autonomously, reducing the burden on your agents and improving customer satisfaction. AI agents support customers around the clock with natural human language and a tone that matches your brand, with no coding required. Connect your AI agents to internal or external systems with APIs to resolve even the most complex customer service queries with ease. Finally, optimize their performance with robust reporting.

Unlock the power of AI agents.

Personalize conversations with the Zendesk Agent Workspace.

Zendesk unifies your live chat conversations with your interactions across voice, email, Messenger, WhatsApp, and more, arming agents with context to personalize conversations. And, with AI-powered insights at their fingertips, agents will know what customers want and how they feel before the conversation starts.

Zendesk provides real-time insights into customer service performance, allowing you to act immediately. Our reporting tools can help track how to optimize AI agents with trusted metrics to ensure they always perform at your standards. AI reporting tools can even identify and surface topics to automate based on your customer data.

What’s more, AI-powered quality assurance and workforce management tools can send you insights that show exactly how your team performs. From schedule adherence to resolution times, you can use data-driven findings to stop service problems before they start.

Gain data-driven insights with Zendesk reporting and analytics.

Learn how to customize conversations with our flexible platform.

Zendesk molds to fit your business needs, not the other way around. Our live chat solution is highly flexible and easily customizable. It can seamlessly adapt to any use case, including employee service.

You can create a live chat widget that matches your brand's look, feel, and voice. With proactive messaging, you can automatically initiate conversations with customers based on specified conditions that you define.